You may ask Excelinwork to delete information associated with a website enquiry or an enabled business service. LabelLedger is under development and may not yet accept production submissions.
Anyone whose information may be included in a WhatsApp message or invoice may submit a deletion request. For shared business records, Excelinwork may need confirmation from an authorized administrator of the relevant business before deleting records that belong to that business.
How to request deletion
Email contact@excelinwork.com with the subject line ‘Data deletion request’.
Information to include
To help us locate the information, include:
- Your name and, where applicable, the business or organization involved.
- The WhatsApp phone number used to contact the service, including its country code, if applicable.
- The approximate date or date range of the message or submission.
- A short description of the information you want us to locate or delete.
- Whether you are the person concerned or an authorized administrator for the business.
Do not email passwords, access tokens, full payment-card details, or a new copy of an invoice unless Excelinwork specifically requests it through an agreed safe channel.
Verification
We may ask for reasonable information to verify your identity or authority. For business records, the request may need to come from an authorized administrator of the business that uses the service.
Review and limits
We will review the request and explain if we need more information. We will delete information that we are able to delete under the applicable service arrangement and legal requirements. Some information may need to be retained for legal obligations, security, accounting, or dispute resolution. Backup copies may remain until removed under the applicable backup cycle.
Contact
Send deletion requests and questions to contact@excelinwork.com.